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| REVIEW ARTICLE |
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| Year : 2020 | Volume
: 66
| Issue : 3 | Page : 149-154 |
Workplace violence against doctors: Characteristics, risk factors, and mitigation strategies
A Kumari1, T Kaur2, P Ranjan2, S Chopra3, S Sarkar4, U Baitha2
1 Department of Obstetrics and Gynaecology, AIIMS, New Delhi, India
2 Department of Medicine, AIIMS, New Delhi, India
3 Department of Home Science, AIIMS, New Delhi, India
4 Department of Psychiatry and National Drug Dependence Treatment Centre, AIIMS, New Delhi, India
Correspondence Address:
P Ranjan
Department of Medicine, AIIMS, New Delhi
India
 Source of Support: None, Conflict of Interest: None  | Check |
DOI: 10.4103/jpgm.JPGM_96_20
Workplace violence is a major occupational issue concerning doctors that has a significant impact on their physical and psychological well-being. This ultimately affects the health care services of the country. Patient-led episodes of verbal violence are more prevalent in Asian countries, especially in the emergency department, psychiatric wards, and intensive care units, mostly faced by junior doctors and residents. Some common precursors of violence against doctors are patients and their attendants' dissatisfaction and low impulse control, poor administration, miscommunication, infrastructural issues especially differences in services between private and public hospitals, and negative media portrayal of doctors. The assessment of risk factors, development and implementation of workplace violence programs, and addressing underreporting of violent episodes have been suggested as some successful organizational mitigation strategies. Recommendations on the management of workplace violence include the development of participative, gender-based, culture-based, nondiscriminatory, and systematic strategies to deal with issues related to violence. This article aims to present a comprehensive review of workplace violence against doctors, discussing the prevalence, degree of violence, predictors, impact on physical and psychological health and intervention strategies to devise practical actions against workplace violence.
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